Return and Refund Policy

Return and Refund Policy

At Celynia, we want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Window

We accept returns within 30 days of delivery. Items must be returned in their original condition: unworn, unwashed, with tags attached, and in original packaging where applicable. Items that do not meet these conditions may be refused or returned to you.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

  • Items marked as final sale or clearance
  • Swimwear and underwear (if applicable)
  • Items damaged by misuse, alteration, or improper care

3. How to Initiate a Return

To start a return, please email us at hello@celynia.com with your order number and the items you wish to return. We will provide you with a return authorization and detailed instructions. Returns sent without authorization may not be accepted.

4. Exchanges

We offer exchanges for different sizes or colors, subject to availability. To request an exchange, please follow the return process and specify the desired replacement. If the requested item is unavailable, we will issue a refund instead.

5. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be issued to the original payment method within 5–7 business days. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at hello@celynia.com. We will arrange a replacement, exchange, or full refund, including any shipping costs.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as Celynia is not responsible for returns lost in transit.

8. Contact Us

For any questions about returns or exchanges, please reach out to us at hello@celynia.com.