Return and Refund Policy
At Celynia, we want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help.
1. Return Window
We accept returns within 30 days of delivery. Items must be returned in their original condition: unworn, with protective packaging intact, and in the original jewelry box or pouch where applicable. Items showing signs of wear or damage may be refused or returned to you.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:
- Items marked as final sale or clearance
- Earrings (for hygiene reasons)
- Items damaged by misuse, alteration, or improper care
3. How to Initiate a Return
To start a return, please email us at hello@celynia.com with your order number and the items you wish to return. We will review your request and provide instructions within 24–48 hours.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Shipping fees are non-refundable.
5. Exchanges
We offer exchanges for defective or incorrect items. If you receive a damaged or wrong item, contact us within 7 days of delivery with photos, and we will arrange a replacement at no cost.
Questions? Reach out to us anytime at hello@celynia.com — we're happy to help.