Shipping Policy
At Celynia, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy explains our shipping methods, timelines, and related details.
1. Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). During peak periods such as sales or new collection launches, processing may take up to 3 business days. You will receive a confirmation email once your order has been placed and a second email once it has shipped.
2. Shipping Methods and Timeframes
We offer the following shipping options:
- Standard Shipping: 12–20 business days
- Express Shipping: 7–12 business days (where available)
Delivery timeframes are estimates and begin once your order has been shipped. Actual delivery may vary based on your location, carrier delays, customs processing, or other factors beyond our control. Orders within the Netherlands and neighboring European countries may arrive sooner.
3. Shipping Costs
We offer transparent shipping options:
- Standard Shipping: FREE on all orders
- Express Shipping: $15 (7–12 business days, where available)
4. International Shipping
We currently ship to select international destinations across Europe, the UK, North America, and beyond. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times for international orders typically range from 15 to 25 business days.
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order anytime via our Order Tracking page.
6. Shipping Delays
While we do our best to meet estimated delivery times, occasional delays may occur due to carrier issues, weather, or other circumstances beyond our control. We appreciate your patience and are happy to assist if your order is delayed beyond the expected timeframe.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at orders@celynia.com within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive your order.
8. Contact Us
For any shipping-related questions, reach out to us at orders@celynia.com or via our Contact page.
Last updated: August 2026