Shipping Policy
At Celynia, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy explains our shipping methods, timelines, and related details.
1. Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). During peak periods such as sales or new collection launches, processing may take up to 3 business days. You will receive a confirmation email once your order has been placed and a second email once it has shipped.
2. Shipping Methods and Timeframes
We offer the following shipping options:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–4 business days (where available)
Delivery timeframes are estimates and begin once your order has been shipped. Actual delivery may vary based on your location, carrier delays, customs processing, or other factors beyond our control.
3. Shipping Rates
We offer free standard shipping on all orders over $75. For orders under $75, a flat shipping fee of $6.99 applies. Express shipping rates are calculated at checkout based on your destination.
4. International Shipping
We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times for international orders typically range from 10 to 20 business days.
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date at hello@celynia.com. We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.
7. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Celynia is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a package is returned to us due to an address issue, we will contact you to arrange reshipment at your expense.
8. Contact Us
If you have any questions about shipping, please contact us at hello@celynia.com.